We make every piece after you order, so returns work differently from a shop that holds stock. Here is exactly what we cover.
What we fix, free
- Manufacturing defects: broken stitching, failed zipper, missing hardware, torn seam. Repaired or replaced at our cost, including shipping both ways.
- Wrong item sent: we shipped a different piece, size or colour than your order. Replaced, shipping at our cost.
- Damage in transit: reported within 48 hours of delivery with photos of the parcel and the piece.
Report any of the above within 7 days of delivery to hello@taderslab.com or WhatsApp, with your order number and photos. We will confirm within 2 working days.
What we do not cover
- Wrong size ordered. The size guide publishes exact flat measurements for a reason. We will not remake a piece because the fit was not what you imagined. Message us before ordering and we will help you choose.
- Change of mind. A made-to-order garment has no resale value to us once it carries your measurements.
- Normal wear, shrinkage, or colour bleed. Raw denim shrinks 3–6% and bleeds dye on first soak. That is how the fabric is supposed to behave. See care.
- Damage from incorrect washing: hot water, machine dry, bleach, ironing directly on hardware.
- Alterations by a third party. Once someone else cuts the garment, our warranty ends.
How a claim works
- Message us with your order number and photos of the problem.
- We confirm within 2 working days whether it is covered.
- If covered, we send a prepaid return label or arrange pickup.
- We repair or remake, and ship back at our cost. Repair turnaround is 7–14 working days.
Refunds
If we cannot repair or replace a covered defect, we refund the full amount you paid, including original shipping, to your original payment method within 14 working days of approval.
Cancellation
You may cancel free of charge while your order is still Pending or Confirmed. Once fabric is cut for your piece, the order can no longer be cancelled. That is the trade-off of made-to-order.
Custom commissions
Commission deposits are non-refundable once materials are cut. Commission work is quoted and agreed in writing per project, and that written quote overrides this page where the two differ.
Last updated: 2026